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Use a strong, unique password, never share your login details, and log out on shared devices. Keep your phone number and email up to date in your account settings so you can recover access if needed.

Change your password immediately, review recent orders and messages in your dashboard, and contact Qidame support with details of any suspicious activity. We will help secure your account and investigate further.

No. Qidame will never ask for your password, OTP, or full payment details through unsolicited calls, SMS, or social media messages. Only enter credentials on the official Qidame website or app.

Review the seller’s profile, ratings, product descriptions, and business information on Qidame. Prefer sellers with clear contact details, accurate photos, and responsive communication before you place an order.

Shop and pay only through Qidame checkout. Be cautious of sellers who ask you to pay outside the platform, offer deals that seem too good to be true, or pressure you to decide immediately without order confirmation.

Qidame brings together verified vendors, businesses, and individual sellers in one marketplace. Use order tracking, messaging, and support tools on the platform rather than arranging transactions privately.

Read the full description, check photos, confirm price and delivery options, and review return policies shown on the listing. For electronics, vehicles, or high-value items, ask the seller any questions before checkout.

Cash on delivery lets you inspect your order before paying in most cases. Verify the items match your order summary and receipt before handing over payment to the delivery person.

We use your contact details to process orders, provide support, and improve your experience. Do not share sensitive information in public listing comments. Review our privacy policy for full details on data use and protection.

Never share one-time passwords, bank PINs, or mobile banking credentials with sellers or support agents. Legitimate Qidame transactions do not require sharing these details outside official secure flows.

Use the report option on product or business pages, or submit a ticket on our Support page with the listing link and a description of the issue. Our moderation team reviews reports and takes action when needed.

Open your order in the dashboard and submit a return or support request, or visit the Support page with your order number. Include photos and a clear explanation to help us resolve the issue quickly.

Keep order-related communication on Qidame when possible so there is a record if something goes wrong. Report sellers who insist on off-platform payment or refuse to fulfill orders placed through checkout.

For order and safety concerns, visit our Support page or Contact Us page. For active orders, check your dashboard first for seller contact options and order status updates.