Topics

Click Login/Register in the top bar, create a free account with your name, phone number, and email, then browse products, add items to your cart, and proceed to checkout. You can also save items to your wishlist and compare products before buying.

Use the search bar to find products by name, browse categories from the menu, filter by price, brand, rating, and availability on listing pages, or visit vendor and business storefronts to shop from specific sellers.

Yes. Select Post an Ad from the header to list products, jobs, real estate, or business listings. Vendors and businesses can also apply through our seller programs to reach more customers on the platform.

Add products to your cart, open the cart sidebar or go to checkout, enter your contact and delivery details, choose a delivery option offered by the seller, review your order summary, and confirm your purchase.

You receive an order confirmation and the seller is notified to prepare your items. You can track order status from your account dashboard. The seller or delivery partner will contact you if any details are needed before dispatch.

Minimum order rules depend on the seller and product category. Any minimum amount will be shown on the product page or during checkout before you confirm payment.

Orders are fulfilled by the vendor or business that listed the product on Qidame. Delivery may be handled by the seller directly or through a delivery option shown at checkout, such as customer pickup, free delivery, or paid delivery.

Yes. During checkout you can enter the delivery address where you want the order sent, including an office, family member’s address, or another location within the seller’s delivery area.

Delivery coverage depends on each seller. Many vendors deliver within Addis Ababa and selected cities. Check the product listing and checkout page for available delivery locations and fees before placing your order.

Delivery times vary by seller, product type, and location. Estimated timelines are shared after the order is confirmed. You can contact the seller through your dashboard or our support page if you need an update.

If a delivery attempt fails or a pickup window is missed, contact the seller or Qidame support as soon as possible. Returned or unclaimed packages may be subject to the seller’s return and reshipment policy.

Qidame currently supports cash on delivery for marketplace orders. Payment is collected when your order is delivered or picked up, unless another method is clearly shown and confirmed during checkout.

For cash on delivery orders, you pay when you receive the product. Review the final amount on your order confirmation and keep the exact amount ready if possible to speed up delivery.

Check your order summary against the items received. If something is missing, request a return from your dashboard within 7 days of delivery or contact support with your order number and photos of the package contents.

Do not discard the packaging. Take photos of the damage and submit a return request from your account or contact support. Our team will review the case with the seller and advise on replacement or refund options.

Go to your orders in the dashboard and submit a return request within 7 days of delivery. Items should be unused and in original condition with tags attached where applicable. Refunds are processed after inspection.

Visit the Support page to submit a ticket, email us through Contact Us, or message the seller from your dashboard. Include your order number and a clear description so we can resolve your issue faster.